Documentation

Getting started

Owtrue is an embeddable feedback widget for your product. Sign up, create a workspace, configure a widget, and drop one script tag into your site — your users can start posting ideas, voting, and sending feedback right away.

• Create your account and workspace.
• Build a widget in the dashboard (choose sections & style).
• Publish it, then paste the install snippet on your site.

Installing the widget

Copy the snippet from Getting Started in your dashboard and paste it just before the closing </body> tag on every page where the widget should appear:

<script
  src="https://owtrue.com/embed/owtrue.js"
  data-workspace="ws_xxxxxxxx"
  data-api="https://widget.owtrue.com"
  async
></script>

It works with any stack — Next.js, React, Vue, or a plain CMS. The widget renders inside a Shadow DOM, so it never clashes with your site's styles.

Identifying users

By default, visitors are anonymous (a device id is stored locally so their votes and posts persist). If you already know who your users are, you can pass their details so activity is tied to them — no login required on their side. Commenting always asks for a name and email first.

Widget sections

A widget can contain any combination of four sections:

• Ideas — a board where users post requests, upvote, and comment.
• Progress — your public roadmap; users can upvote and comment on items.
• Announcements — product updates and changelog entries.
• Feedback — a form that collects name, email, subject, and a message.

Surveys

Create NPS, CSAT, poll, or open-feedback surveys and trigger them by time on page, scroll depth, or exit intent — with frequency caps so users aren't nagged. Responses appear in your dashboard.

The dashboard

The admin dashboard is where your team works: triage ideas, update status, reply to comments, publish roadmap items and announcements, read feedback, and track engagement on the Overview.

Plans & limits

Owtrue has three plans — Startup, Business, and Growth — plus add-ons for removing branding and unlimited surveys. Every plan starts with a 7-day free trial. See the pricing page for a full comparison.

Need help? Email support@owtrue.com.